Our Policies

Policies

Terms of Sale

By placing an order, you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.

Dispatch times may vary according to availability and subject to any delays resulting from postal delays or force majeure for which we will not be responsible.

Pricing and Availability

The cost of foreign products and services may fluctuate. All prices advertised are subject to such changes. Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered, we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact, you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund subject to refund policy.

Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the ‘Total Cost’.

Disclaimer of Liability

Companies manufacturing the product directly hold responsible for the all the information and claims made by them for their products. All the products sold on Shop BioMedik are produces by various manufacturers and Shop BioMedik is not liable and responsible for any type of loss or damage caused to customer. All the claims about the products are made by their respective manufacturer and not by Shop BioMedik.

Refund Policy

Shop-BioMedik has a simple return policy under which you can return a product received in a damaged or defective condition. However you must inform us within 48 hours of receiving the goods at i[email protected] with order reference number.

Returns for replacement/refunds/exchange under certain scenarios will NOT be accepted as given below:

Request for return is made after 48 hours of receiving the product by you

Product is used or is not in its original condition / opened.

Products are returned without its original packaging with offers and freebies.

Product was damaged after use/opening.

Replacement is subject to availability of stock with our Business Partner. In case a replacement cannot be made by us, we will initiate a full refund.

It’s important that the product is sent back in its original packaging, original manufacturer tags, including the box, manufacturer’s packaging if any, and all other items originally included with the product(s) delivered (including any free or complimentary items).

In case of a return, possible solutions are:

Replacement of the product with a similar product (only if stocks are available with our Business Partner)

Exchange (only for some products – that needs to be defined); or.

Full refund of your money. View our Refund Policy for detail.

Shipping Policy

We are committed to delivering your order accurately, in good condition, and always on time.

Each order would be shipped only to a single destination address specified at the time of payment for that order. If you wish to ship products to different addresses, you shall need to place multiple orders.

We make our best efforts to ensure that each item in your order is shipped out by the seller within 2-3 working days of the order date. However, in some cases it may take longer, up to 5 or more working days, to ship the order as the product may have to be procured as sometimes the quality team does not allow to ship the products because of its near expiry date, damaged packaging etc.

We ship out orders from Monday to Friday excluding public holidays.

You may track the shipping status of your order on our website, by clicking at Track your Order section.

Most items usually ship within 24 Hours

2-3 Days Express Delivery of your Items through FedEx / DHL

Free shipping on orders of 42 Euros or more for Europe

    • 2.50 Euros Shipping fee on orders larger than 21.00 Euros
    • 6.00 Euros Shipping fee on orders lesser than 21.00 Euros and greater than 8.50 Euros
    • 8.50 Euros Shipping fee on orders less than 8.50 Euros

Shipping countries

  • Australia
  • Austria
  • Czech
  • France
  • Germany
  • Greece
  • Hungary
  • Ireland
  • Italy
  • Malta
  • Netherland
  • New Zealand
  • Poland
  • Portugal
  • Singapore
  • Slovenia
  • Spain
  • Switzerland
  • United Kingdom

Disclaimer of Liability

Companies manufacturing the product directly hold responsible for the all the information and claims made by them for their products. All the products sold on Shop BioMedik are produces by various manufacturers and Shop BioMedik is not liable and responsible for any type of loss or damage caused to customer. All the claims about the products are made by their respective manufacturer and not by Shop BioMedik.